When choosing a Software as a Service (SaaS) provider, it's crucial to look beyond the software's features and evaluate the quality of customer support. This aspect impacts user experience, operational efficiency, and business success.
Working with software is like dealing with a living organism - it can have problems and needs regular support. We understand that unexpected software issues shouldn't stop your business. So, we've put together different support options to help you:
Keep in mind: No solution works perfectly all the time, there will always be bugs.
Our Support Options and How They Help
Email Support (Free): If you encounter a problem that isn't stopping your work right now and you think it's because of our software, this is for you. Send us an email with what’s going wrong, and we'll fix it within a day. Also, don't forget to keep your software up to date. We offer an Update service for $100 to help with this.
Active Support (Free for 2 Weeks): We want our software to work great for you. So, we'll guide you through every step, from setting it up to making sure you know how to use it well.
Urgent Support ($50/hour): When there's a big issue that's getting in the way of your work, or if there's a problem with how our software is working with other systems or servers, reach out to us. We'll jump right in to help. If the issue is from your side, we'll explain what’s wrong and suggest how to fix it. And if it’s a problem with our software, we’ll take care of it.
Subscription Support (Based on your Project): Perfect for businesses that need constant software monitoring. Choose this if you want one of our engineers to always keep an eye on our software for you, fixing any issues as soon as they pop up. We'll talk with you to figure out how much attention you need from our engineer.
At FastoCloud, we believe that the importance of customer support cannot be overstated. It is a pivotal aspect that enhances the service experience, ensuring that clients not only resolve their immediate issues but also receive ongoing support that aligns with their business goals.
If you’re using our product and need a helping hand or considering us, just let us know. We're here to support you.